Privacy Policy

Last Updated: March 3, 2026

This Privacy Policy describes how Accident 2 Go (“Accident 2 Go,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, submit a form, call, text, email, chat with us, respond to our advertisements, or otherwise interact with us online or offline.

Please read this Privacy Policy carefully. By using our website or communicating with us, you acknowledge the practices described in this Policy.

  1. WHO WE ARE

Accident 2 Go is a marketing, intake, communication, and connection service. For purposes of applicable Florida Bar rules, Accident 2 Go operates as a qualifying provider. Accident 2 Go is not a law firm and does not provide legal advice. We may help connect consumers, where appropriate and permitted, with independent attorneys, law firms, medical providers, clinics, healthcare practices, or other service providers.

  1. SCOPE

This Privacy Policy applies to personal information collected through:

  • our website and landing pages;
  • online intake forms, contact forms, callback forms, quote/request forms, appointment forms, and chat tools;
  • phone calls, text messages, voicemail, and emails;
  • social media pages, messaging tools, and advertisements;
  • analytics, cookies, pixels, call-tracking, CRM, and communication tools used on our website or in our operations;
  • service providers that process data on our behalf.

This Privacy Policy does not govern the privacy practices of any independent attorney, law firm, medical provider, clinic, healthcare practice, or other third-party provider. Once you engage with such a provider, that provider’s own privacy practices, engagement terms, intake forms, notices, consent documents, and professional duties may apply, including healthcare privacy practices where applicable.

  1. INFORMATION WE COLLECT

We may collect the following categories of information:

  1. Information You Provide Directly
  • full name;
  • phone number;
  • email address;
  • mailing address;
  • city, county, state, and ZIP code;
  • preferred language;
  • details about your accident, incident, or inquiry;
  • date, location, and type of event;
  • insurance-related information you choose to provide;
  • information about injuries, treatment, damages, vehicles, or property damage you choose to provide;
  • documents, photos, screenshots, recordings, or other files you submit; and
  • any other information you include in forms, calls, texts, emails, chats, or messages.
  1. Information Collected Automatically
  • IP address;
  • device identifiers;
  • browser type and version;
  • operating system;
  • referring URL;
  • pages viewed;
  • time spent on pages;
  • clickstream data;
  • date and time of visits;
  • approximate location derived from IP or device data;
  • cookies, pixels, tags, scripts, and similar technologies; and
  • ad interactions, lead-source data, and campaign attribution information.
  1. Information from Third Parties

We may receive information from:

  • advertising platforms;
  • analytics providers;
  • CRM and lead-management tools;
  • call-tracking and communications providers;
  • anti-fraud and security vendors;
  • independent attorneys, law firms, medical providers, or other service providers;
  • publicly available sources; and
  • third parties you authorize to share data with us.
  1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • respond to your inquiry;
  • communicate with you by phone, text, email, chat, or voicemail;
  • evaluate, route, process, or document your request;
  • determine whether your matter may qualify for attorney review or whether you may be connected with a medical provider or other service provider;
  • connect you, where appropriate, with an independent attorney, law firm, medical provider, clinic, healthcare practice, or other service provider;
  • schedule callbacks, consultations, evaluations, or follow-ups;
  • operate, maintain, secure, and improve our website, systems, and services;
  • personalize website content and advertising;
  • measure campaign performance and analytics;
  • verify consent, manage communication preferences, and honor opt-outs;
  • detect, prevent, and investigate fraud, abuse, spam, unlawful activity, or security incidents;
  • comply with legal, regulatory, contractual, and recordkeeping requirements; and
  • enforce our policies, terms, and legal rights.
  • conduct intake interviews, verify accident details, and facilitate the connection between prospective clients and independent legal or medical providers.

  1. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with:

  1. Independent Attorneys, Law Firms, and Medical Providers

We may share your information with independent attorneys, law firms, medical providers, clinics, healthcare practices, or other service providers to evaluate whether they may contact you, review your matter, schedule services, or offer representation, treatment, care, or other assistance.

  1. Service Providers and Vendors

We may share personal information with service providers that help us operate our business, including providers of:

  • website hosting;
  • cloud storage;
  • CRM and database management;
  • call tracking and call routing;
  • SMS, voice, and messaging services;
  • email delivery and marketing automation;
  • chat and form tools;
  • analytics and attribution;
  • advertising and retargeting;
  • fraud prevention, cybersecurity, and compliance tools; and
  • customer support and administrative services.
  1. Legal and Compliance Disclosures

We may disclose personal information:

  • to comply with law, subpoena, court order, governmental request, or regulatory inquiry;
  • to protect the rights, safety, and property of our users, our business, providers, service providers, or the public;
  • to investigate fraud, spam, abuse, unlawful conduct, or security incidents; and
  • in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar transaction.
  1. With Your Direction or Consent

We may share information where you request, direct, or authorize us to do so.

We do not sell personal information for monetary consideration. We may, however, use cookies, pixels, analytics, and advertising technologies that may constitute sharing, targeted advertising, or similar regulated processing under certain privacy laws.

Text messaging originator opt-in data and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

  1. COOKIES, PIXELS, ANALYTICS, AND AD TECHNOLOGIES

We and our partners may use cookies, pixels, tags, scripts, SDKs, and similar technologies to:

  • keep the website functioning properly;
  • understand traffic and usage;
  • measure ad performance;
  • improve user experience;
  • remember preferences; and
  • support advertising and retargeting.

You may control some cookie preferences through your browser settings, device settings, or any cookie controls made available on the website. Blocking certain cookies may affect website functionality.

  1. COMMUNICATIONS, CONSENT, AND MARKETING

If you provide your phone number, email address, or other contact information, we may communicate with you regarding your inquiry, our services, reminders, follow-ups, updates, and, where permitted and separately consented to, promotional communications.

  1. Calls and Text Messages

By providing your phone number through our website forms, advertisements, or contact tools, you provide express written consent to receive communications from Accident 2Go, including voice calls and text messages (SMS/MMS), for purposes of processing your intake, evaluating your legal case, and providing requested assistance. This consent may include the use of automated technology or pre-recorded voices.

  • Consent is not a condition of purchasing any goods or services.
  • Message frequency may vary.
  • Message and data rates may apply.
  • Reply STOP to opt out of text messages.
  • Reply HELP for help, where available.
  1. Email

If you provide your email address, we may send you service-related emails and, where permitted, promotional emails. You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or by contacting us using the information below. Transactional or service-related messages may still be sent as needed.

  1. Opt-Out and Preference Management

You may opt out of:

  • marketing emails by using the unsubscribe link;
  • marketing texts by replying STOP;
  • certain calls by asking to be placed on our internal do-not-contact list; and
  • certain cookies and advertising technologies through available controls.

Opting out of marketing does not prevent us from sending non-promotional messages needed to respond to your inquiry, document your request, comply with law, or complete a transaction you requested, unless prohibited by law.

  1. CALL RECORDING, CHAT MONITORING, AND QUALITY ASSURANCE

Calls, chats, texts, and other communications may be monitored or recorded for quality assurance, training, compliance, documentation, fraud prevention, and security purposes where permitted by law. When required by applicable law, consent will be requested before recording.

  1. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to:

  • respond to inquiries;
  • maintain business, compliance, and consent records;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements; and
  • prevent fraud and abuse.

Retention periods may vary based on the type of information, the nature of the relationship, operational needs, and legal requirements.

  1. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction. However, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

  1. CHILDREN’S PRIVACY

Our website and services are not directed to children under 18. We do not knowingly collect personal information directly from children under 18 without appropriate authorization. If you believe a child has provided us with personal information without authorization, contact us and we will take appropriate steps.

  1. SENSITIVE INFORMATION

Please do not submit Social Security numbers, driver’s license numbers, passport numbers, financial account numbers, full medical records, login credentials, or other highly sensitive information through web forms unless specifically requested through a secure method. If you provide injury-related, treatment-related, health-related, or other sensitive information, you acknowledge that you are voluntarily providing that information for the purpose of evaluating your inquiry, facilitating communications, and supporting a potential connection with an attorney, law firm, medical provider, clinic, healthcare practice, or other service provider.

  1. THIRD-PARTY WEBSITES AND SERVICES

Our website may link to third-party websites or services. We are not responsible for the privacy, content, availability, or security practices of third parties. Your use of third-party websites and services is governed by their own terms and policies.

  1. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have the right to request that we:

  • confirm whether we process your personal information;
  • provide access to personal information;
  • correct inaccurate personal information;
  • delete certain personal information;
  • provide a copy of certain personal information in a portable format;
  • honor an opt-out request for targeted advertising, sale/sharing, or similar regulated processing; and
  • limit or withdraw consent for certain processing where applicable.

We may need to verify your identity before acting on a request. We may deny or limit requests where permitted by law.

  1. STATE-SPECIFIC RIGHTS

Residents of certain states may have additional privacy rights under applicable law. We will honor rights requests to the extent required by applicable law, subject to verification, exceptions, and limitations permitted by law.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date. Your continued use of our website after the updated Policy is posted means you acknowledge the revised Policy.

  1. CONTACT US

To ask questions, update your information, submit a privacy request, opt out, or raise a concern, contact us at:

ACCIDENT 2GO, LLC

7950 NW 53rd ST Suite 337
Doral, FL 33166

info@accident2go.com

1-833-928-2650

www.accident2go.com