Privacy Policy

Last Updated: September 27, 2026

This Privacy Policy describes how Accident 2Go, LLC («Accident 2Go,» «we,» «us,» or «our») collects, uses, discloses, stores, and protects personal information when you visit our website, submit a form, call, text, send a WhatsApp message, email, chat with us, respond to our advertisements, or otherwise interact with us online or offline. It also describes the Accident2Go mobile application used by our staff.

Please read this Privacy Policy carefully. By using our website or communicating with us, you acknowledge the practices described in this Policy.

1. Who We Are

Accident 2Go is a marketing, intake, communication, and connection service. For purposes of applicable Florida Bar rules, Accident 2Go operates as a qualifying provider. Accident 2Go is not a law firm and does not provide legal advice. We may help connect consumers, where appropriate and permitted, with independent attorneys, law firms, medical providers, clinics, healthcare practices, or other service providers.

2. Scope

This Privacy Policy applies to personal information collected through:

  • our website and landing pages;
  • online intake forms, contact forms, callback forms, quote/request forms, appointment forms, and chat tools;
  • phone calls, text messages (SMS/MMS), WhatsApp messages, voicemail, and emails;
  • social media pages, messaging tools, and advertisements, including ads that open a conversation on WhatsApp;
  • analytics, cookies, pixels, call-tracking, our customer relationship management system («CRM»), and communication tools used on our website or in our operations;
  • the Accident2Go mobile application used by our staff (see Section 13); and
  • service providers that process data on our behalf.

This Privacy Policy does not govern the privacy practices of any independent attorney, law firm, medical provider, clinic, healthcare practice, or other third-party provider. Once you engage with such a provider, that provider’s own privacy practices, engagement terms, intake forms, notices, consent documents, and professional duties may apply, including healthcare privacy practices where applicable.

3. Information We Collect

Information You Provide Directly

  • full name;
  • phone number;
  • email address;
  • mailing address;
  • city, county, state, and ZIP code;
  • preferred language;
  • details about your accident, incident, or inquiry;
  • date, location, and type of event;
  • insurance-related information you choose to provide;
  • information about injuries, treatment, damages, vehicles, or property damage you choose to provide;
  • documents, photos, videos, screenshots, voice notes, recordings, or other files you submit, including by text message or WhatsApp; and
  • any other information you include in forms, calls, texts, WhatsApp messages, emails, chats, or messages.

Communications Records

When you communicate with us, our CRM creates and stores records of those communications, as described in Section 4.

Information Collected Automatically

  • IP address;
  • device identifiers;
  • browser type and version;
  • operating system;
  • referring URL;
  • pages viewed;
  • time spent on pages;
  • clickstream data;
  • date and time of visits;
  • approximate location derived from IP or device data;
  • cookies, pixels, tags, scripts, and similar technologies (see our Cookie Policy); and
  • ad interactions, lead-source data, and campaign attribution information, including the advertisement or campaign that led you to contact us.

Information from Third Parties

We may receive information from:

  • advertising platforms (for example, when you click an ad that opens a WhatsApp conversation with us, the platform may tell us which ad or campaign you came from);
  • analytics providers;
  • CRM and lead-management tools;
  • call-tracking and communications providers;
  • anti-fraud and security vendors;
  • independent attorneys, law firms, medical providers, or other service providers;
  • publicly available sources; and
  • third parties you authorize to share data with us.

4. Calls, Messages, Recordings, and Files We Store

To handle your inquiry and keep an accurate record of it, our CRM stores the following, linked to your contact record and your matter:

  • Call recordings. Calls with our team may be recorded from the beginning of the call. At the start of the call you will hear a notice that the call may be recorded. Recordings are kept on our servers, together with the call’s details.
  • Call records. The phone numbers involved, date and time, duration, which staff member handled the call, the outcome of the call, and notes our staff write about it. If your call is transferred to an independent attorney, law firm, or other provider, we keep a record of the transfer, and the transferred portion of the call may also be recorded.
  • Text and WhatsApp messages. The content of the SMS/MMS and WhatsApp messages you send us and that we send you, with their date, time, and delivery status.
  • Voice notes, photos, videos, and documents you send us or we send you by text message or WhatsApp, and files you or our staff attach to your matter (for example, photos of the accident or vehicle, videos, medical or insurance documents, and PDFs).
  • Internal notes and case information our staff record while evaluating your inquiry.

Where it is stored. This information is stored on servers located in the United States, operated by our hosting provider. Access within Accident 2Go is limited by role: staff members can only see the conversations, calls, and matters they need for their job.

Blocking. If you send abusive or unwanted messages, we may block your number; blocked conversations are kept for our records.

5. How We Use Personal Information

We may use personal information to:

  • respond to your inquiry;
  • communicate with you by phone, text message, WhatsApp, email, chat, or voicemail;
  • evaluate, route, process, or document your request;
  • conduct intake interviews and verify accident details;
  • determine whether your matter may qualify for attorney review or whether you may be connected with a medical provider or other service provider;
  • connect you, where appropriate, with an independent attorney, law firm, medical provider, clinic, healthcare practice, or other service provider, including by transferring your call to them;
  • schedule callbacks, consultations, evaluations, or follow-ups;
  • review recordings and messages for quality assurance, training, compliance, and to resolve disputes;
  • operate, maintain, secure, and improve our website, systems, and services;
  • personalize website content and advertising;
  • measure campaign performance and analytics;
  • verify consent, manage communication preferences, and honor opt-outs;
  • detect, prevent, and investigate fraud, abuse, spam, unlawful activity, or security incidents;
  • comply with legal, regulatory, contractual, and recordkeeping requirements; and
  • enforce our policies, terms, and legal rights.

6. How We Share Personal Information

Independent Attorneys, Law Firms, and Medical Providers

We may share your information with independent attorneys, law firms, medical providers, clinics, healthcare practices, or other service providers to evaluate whether they may contact you, review your matter, schedule services, or offer representation, treatment, care, or other assistance. This may include transferring your call to them live.

Service Providers and Vendors

We share personal information with service providers that process it on our behalf and under our instructions, including:

  • Twilio Inc. — phone calls, call recording, and text messages (SMS/MMS);
  • Meta Platforms, Inc. — WhatsApp Business messaging, and advertising attribution when you contact us from an ad;
  • HighLevel, Inc. (LeadConnector) — call-tracking and messaging for some of our phone numbers;
  • Google LLC — push notifications for our staff app (Firebase Cloud Messaging) and website analytics (Google Analytics);
  • Apple Inc. — push notifications for our staff app on iOS;
  • Hostinger International Ltd. — hosting of our website and of the servers where our CRM data is stored;
  • Functional Software, Inc. (Sentry) — error and crash monitoring of our CRM and staff app;
  • Expo (650 Industries, Inc.) — delivery of updates to our staff app; and
  • providers of email delivery, cloud storage, chat and form tools, fraud prevention, cybersecurity, compliance, and customer support services.

Legal and Compliance Disclosures

We may disclose personal information:

  • to comply with law, subpoena, court order, governmental request, or regulatory inquiry;
  • to protect the rights, safety, and property of our users, our business, providers, service providers, or the public;
  • to investigate fraud, spam, abuse, unlawful conduct, or security incidents; and
  • in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar transaction.

With Your Direction or Consent

We may share information where you request, direct, or authorize us to do so.

We do not sell personal information for monetary consideration. We may, however, use cookies, pixels, analytics, and advertising technologies that may constitute sharing, targeted advertising, or similar regulated processing under certain privacy laws.

Text messaging originator opt-in data and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

7. Cookies, Pixels, Analytics, and Ad Technologies

We and our partners may use cookies, pixels, tags, scripts, SDKs, and similar technologies to keep the website functioning properly, understand traffic and usage, measure ad performance, improve user experience, remember preferences, and support advertising and retargeting. See our Cookie Policy at https://www.accident2go.com/cookie-policy/ for details and choices.

8. Communications, Consent, and Marketing

If you provide your phone number, email address, or other contact information, we may communicate with you regarding your inquiry, our services, reminders, follow-ups, updates, and, where permitted and separately consented to, promotional communications.

Calls, Text Messages, and WhatsApp

By providing your phone number through our website forms, advertisements, or contact tools, you provide express written consent to receive communications from Accident 2Go, including voice calls and text messages (SMS/MMS), for purposes of processing your intake, evaluating your legal case, and providing requested assistance. This consent may include the use of automated technology or pre-recorded voices. If you contact us on WhatsApp, we will reply to you on WhatsApp.

  • Consent is not a condition of purchasing any goods or services.
  • Message frequency may vary.
  • Message and data rates may apply.
  • Reply STOP to opt out of text messages.
  • Reply HELP for help, where available.

Email

If you provide your email address, we may send you service-related emails and, where permitted, promotional emails. You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or by contacting us using the information below. Transactional or service-related messages may still be sent as needed.

Opt-Out and Preference Management

You may opt out of:

  • marketing emails by using the unsubscribe link;
  • marketing texts by replying STOP;
  • certain calls by asking to be placed on our internal do-not-contact list; and
  • certain cookies and advertising technologies through available controls.

Opting out of marketing does not prevent us from sending non-promotional messages needed to respond to your inquiry, document your request, comply with law, or complete a transaction you requested, unless prohibited by law.

9. Call Recording, Chat Monitoring, and Quality Assurance

Calls, chats, texts, WhatsApp messages, and other communications may be monitored or recorded for quality assurance, training, compliance, documentation, fraud prevention, and security purposes. We play a recording notice at the start of recorded calls; by continuing the call after the notice, you consent to the recording. If you do not want the call recorded, you may end the call and contact us in writing instead. See Section 4 for what we store.

10. Data Retention

We retain personal information, including call recordings, messages, voice notes, photos, videos, documents, and case records, for five (5) years after the last activity on your matter, or longer where required to comply with legal obligations, resolve disputes, or enforce agreements, and to maintain business, compliance, and consent records and prevent fraud and abuse. When information is no longer needed, we delete it or de-identify it.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction, including encryption of data in transit (HTTPS/TLS), role-based access to the CRM, and private (non-public) storage of recordings and files. However, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

12. Children’s Privacy

Our website, services, and mobile application are not directed to children under 18. We do not knowingly collect personal information directly from children under 18 without appropriate authorization. If you believe a child has provided us with personal information without authorization, contact us and we will take appropriate steps.

13. Mobile Application (Staff App)

This Privacy Policy also applies to the Accident2Go mobile application (the «App»), available for Android (and for iOS once released). The App is used only by our own staff (Representatives, Intake, administrative, and authorized partner personnel) to manage leads and cases. Accounts are created by our administrators; there is no public sign-up. The App does not change how we collect information from consumers or clients, which remains as described in Sections 3 and 4.

  • Microphone. The App uses the device’s microphone only while the staff member is actively placing or receiving a call through the App’s calling feature. Calls are recorded as described in Sections 4 and 9; the App does not record audio at any other time.
  • Push notifications. With the user’s permission, the App sends push notifications (through Google’s and Apple’s notification services) about new leads, case updates, and messages relevant to the user’s role. To deliver them, the App collects a device identifier («device token»), which is deleted when the user logs out of the App.
  • Staff account information. The App processes the staff member’s name, email address, role, and device model to sign them in and operate the App.
  • Diagnostics. The App sends crash reports and diagnostic data (including the staff member’s user ID, name, email, role, and device information) to our error-monitoring provider so we can fix problems.
  • App updates. The App downloads updates of its own software from our update provider; this involves the device’s IP address and technical information about the App version.
  • Files. Files that a staff member chooses to download are saved on their device.
  • Biometric login. If the staff member enables it, the App lets them sign in using their device’s fingerprint or Face ID instead of a password. This biometric matching happens entirely on the device, using the operating system’s own biometric APIs (Android BiometricPrompt / Apple Face ID); Accident 2Go never receives, transmits, or stores the fingerprint or facial data itself — only a confirmation that the device owner authenticated successfully.

14. Third-Party Websites and Services

Our website may link to third-party websites or services. We are not responsible for the privacy, content, availability, or security practices of third parties. Your use of third-party websites and services is governed by their own terms and policies.

15. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to request that we:

  • confirm whether we process your personal information;
  • provide access to personal information, including recordings and messages about you;
  • correct inaccurate personal information;
  • delete certain personal information;
  • provide a copy of certain personal information in a portable format;
  • honor an opt-out request for targeted advertising, sale/sharing, or similar regulated processing; and
  • limit or withdraw consent for certain processing where applicable.

To make a request, contact us at info@accident2go.com or 1-833-928-2650. We may need to verify your identity before acting on a request. We may deny or limit requests where permitted by law, for example where we must keep records to comply with legal obligations.

16. State-Specific Rights

Residents of certain states may have additional privacy rights under applicable law. We will honor rights requests to the extent required by applicable law, subject to verification, exceptions, and limitations permitted by law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the «Last Updated» date. Your continued use of our website or services after the updated Policy is posted means you acknowledge the revised Policy.

18. Contact Us

To ask questions, update your information, submit a privacy request, opt out, or raise a concern, contact us at:

ACCIDENT 2GO, LLC
7950 NW 53rd St, Suite 337
Doral, FL 33166
info@accident2go.com
1-833-928-2650
www.accident2go.com